Whatsapp decision to eventually charge for the use could be one reason, but I don't think they'll end up doing it. Things might change in the future, but more than a "better" app is going to be needed, something external to the app itself needs to happen in order to force people to adopt another app. Everybody around the world is using Whatsapp as preferred IM. And along came Whatsapp to fill that void. Folks at Blackberry and Apple were stupid enough to limit ther IM apps to their own devices, not allowing other OS to use them. Whatsapp appeared when chat was moving from computers to cell phones. WhatsApp is ubiquitous, easy to use, and you can conduct group chats or video calls, send files like music, documents, photos, or videos, and even share map (live included) locations with others. Windows has been around for almost 30 years, and while other OS could have been better, they could never steal enough users from Windows, because people wanted to have the OS most people had in order to share documents, apps, etc. Like Viber, you can make disappearing chats and also transfer your chat history from one phone to another. Why? because everybody had messenger, not because it was better. Up until the time Microsoft decided to shut down messenger for Skype, Messenger was king. MSN Messenger was around for like 12 years.
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